IT Support Can Be A Lonely Place
As the person that is responsible for supporting your internal IT systems, sometimes it can feel that you are all alone with the weight of the world on your shoulders. When things stop working, where do you go? You are the one everyone expects to help them and there is often little concern as to who helps you.
When talking to IT managers, we always hear the same issues:
They support their product, you have to support your implementation of it!
Although you have support contracts in place with all of the major suppliers of your applications, they usually focus on their
product and have little to no understanding of the way you have deployed their product. Any fault is normally pushed back on you;
it is your hardware, your release of the operating system or you need to put on the latest service pack. Unfortunately, your world
does not revolve around one product and trying an OS Service Pack to try and fix a product issue is not something you can do easily.
They support a component, you have to support an integrated solution!
Having support contracts with individual application providers also exposes the grey area that is integration. Your finance system
integrates with your CRM, so when this stops working, who do you call? Well it does not really matter because whoever you call, the
answer will surely be a problem with the other application.
How do you move forward without creating more pain for yourself?
You are also bombarded with notifications of new releases, service packs, etc. However, once again your applications do not run
in isolation; an upgrade to an OS may effect the way applications on that OS work. A change to one application may break the integration
to another. Although you want to keep your company moving forward, it is difficult not to think ‘if it is not broken, why change it?’
There is a different way
There is a different way of having support for your IT infrastructure - working with an organisation who becomes part of your team and
helps your components, the way you have deployed these components and the integrated environment that is the sum of these components.
This is what b2Lateral provides to our clients. As an independent solution and support organisation we are able to provide application and infrastructure support across your environment regardless of the components you have in place.
We hold the highest level of certification across all of the major vendors including Microsoft, HP, Novell and VMware. We are not only experts in the component technologies of these vendors, but we also have extensive experience of how they work together, how you integrate them, how you migrate from one vendor to another and how you keep the disparate technologies in sync.
We offer our clients personalised support, we identify where your need is, what your critical applications are and provide you with a support service that is there when you need it, advises you on moving forward and pro-actively looks to avoid potential issues.
If you think it is time that you changed the way you support your internal systems, then why not give the support team at b2Lateral a call and find out how we can offer something different. Contact Derrick on 0844 664 2565 or email us on info@b2lateral.net